**If you are interested in any of the opportunities listed below - or any other position in a law firm please contact Geri Moreland to discuss at geri@capitolrecruiters.com
Capitol Recruiters Inc. is a legal recruiting company based in Washington, DC. We represent law firms. These positions are openings with our clients.
Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff.
****Available shifts:
Wednesday - Sunday 3:30 pm - 12 am
Saturday - Monday 11:30pm - 1pm
Saturday - Wednesday 7am - 3:30pm
Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner. Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline. Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials. Conduct independent research on systems to solve intricate or complex technical problems.
Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required. Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management. Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills. Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills. Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.
Legal Technology Advisor – for top tier law firm. This hybrid role can be based out of Washington DC or NYC. This position is responsible for implementing technology solutions to enhance legal service delivery. This position functions as product designer, consultant, and project manager to identify deliver measurable improvements.
Duties: Identify opportunities to improve service delivery by process optimization, project management, and technology solutions. Lead initiatives from concept to implementation. Liaison between attorneys, practice groups, Legal Technology, IT, and other stakeholders. Support the adoption of generative AI tools. Analyze workflows/business needs; translate into solution designs. Assess existing enterprise tools and determine whether they can be enhanced or adapted. Collaborate with developers/subject matter experts to define technical vision.
Position Requirements: Bachelor’s degree preferred. Must have at least three years of related experience with increasing responsibility. Project management and client-facing consulting experience. Knowledge of legal workflows and legal technology. Prior success developing business-driven ideas to completion. Strong interpersonal, written and presentation skills. Ability to translate complex technical concepts for legal audiences. Strong analytical, organizational, and problem-solving skills. Experience with knowledge management or legal innovation initiatives. Familiarity with HighQ, Litera (Contract Companion/Create), Kira, Jigsaw, Exhibit Manager, OnCue, or similar platforms. Understanding of generative AI tools, including general-purpose platforms and legal-specific applications, with an interest in exploring their practical use in legal workflows. Experience with relational databases. Salary for this position is $120k - $160k
Client Agreements Advisor - REMOTE - for top tier global law firm. This position is in the Compliance department. This is a high visibility role that involves reviewing client agreements according to outside counsel guidelines.
This position is responsible for leading analysis of/response to client terms of engagement. This analytical role ensures that agreements to non-standard terms are consistent, mitigate risk, and to the extent possible reflect business interests of the firm. Candidate will advise and work with the Client Agreements Manager and senior attorneys to manage the review, response and implementation of non-standard terms.
Duties: Develop/maintain knowledge of business policies and practices, legal and ethical considerations, insurance requirements and guidance relating to firm agreements. Assess outside counsel guidelines and other non-standard terms to identify potential issues. Draft internal assessments and proposed approaches based on evaluation. Lead senior attorneys in discussions of issues, considerations, and proposed approaches. Prepare client-facing comments and responses to terms. Coordinate with senior attorneys regarding discussions and negotiations with clients. Respond to due diligence questionnaires. Manage outside counsel guidelines database and share key information with all necessary stakeholders. Conduct extensive research using firm databases, business research resources and discussion with internal subject-matter experts.
Position Requirements: Bachelors degree required, JD ideal. Two or more years of law firm or equivalent experience in a legal setting. Must have experience in and enjoy reviewing/retaining/comprehending large volumes of information (contracts). Demonstrated ability to process, organize and assess complex information to determine logical conclusions and effective solutions. Demonstrated ability to clearly and concisely synthesize complex business and legal concepts verbally and in writing. Highly developed business research abilities. Strong interpersonal skills to establish close working relationships and simultaneously balance needs and views of different stakeholders. Understanding of the complexities of business and legal relationships in a global economic environment.Salary is $106 – 143k commensurate with experience, + generous benefits package.
Information Technology Service Desk Manager – for top tier global law firm client in Washington, DC. This role is responsible for management of IT Service Desk resources regarding resolution/request fulfillment firm wide in a 24/7 environment.
Duties: Managing the team Supervisor and Service Desk Analysts team ensuring the highest level of customer service. Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment. Provide recommendations regarding Service Desk staffing levels. Identify metrics and collect data ensuring optimal Service Desk operations. Process leave requests and conduct annual reviews. Conduct incident trend analysis and make recommendations to the Director. Provide feedback to the Training Manager ensuring training programs meet the needs of the firm.
Position Requirements: Bachelor’s degree preferred. Must have at least six years of experience providing end-user support, ideally in a large law firm. At least three years supervisory experience in a Help Desk environment is required. Working knowledge and technical experience providing support for computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity. Expert knowledge in Windows operating systems and Microsoft Office Suite and/or related software. Proven project management skills. Experience writing reports and procedure manuals. Salary range for this position is $136k to $185k commensurate with experience.